From bean to cup: an onboarding story
When the world’s most successful coffee company wanted to digitize their analog onboarding program, they turned to Mindspace.
Instead of just taking a training manual and putting it on a website, we enhanced the entire program with a true-to-brand learning experience that new employees actually enjoy. This new approach took their dense training material and used advanced gamification elements to create memorable experiences that were easier to retain. The digital learning could be taken on a tablet, at the new hires own pace, providing them a safe space to learn, fail and practice their skills—reducing stress and turnover.
The results were impressive, with significant reductions in cost and time to train, but the effect on the company with improved employee retention and opinion about their job is immeasurable.
How Mindspace training and onboarding can save you from hidden costs
Onboarding a new staff member can cost 22% of their annual salary on average. It can be even more expensive if you’re trying to teach pertinent job skills on top of standard HR content. Having an effective training and onboarding program can save on associated time and costs that you may not be considering, like wasted supplies, unsatisfied customers and low employee morale.
In the case of our coffee client, we helped them reduce costs on things like wasted cups, espresso and syrups by allowing employees to practice making drinks before they ever step behind the counter.
Want to learn more about how we can help you create a branded and modern training or onboarding experience for your employees? Drop us a line.